Support
Help when you need it.
EnSign is run by a small team, which means a small number of people answer everything. Here is who to ask for what.
- Something about a flag — its fees, requirements or timing
- Ask the registry. Every listing in the directory carries its contact details and its official website, and they will answer faster than we can relay it. Open the directory →
- Something about your account, an upload, or a document that was sent back
- Ask us. If a document was returned, the reason is on the file first — but if it does not make sense, that is worth telling us about.
- You were invited by a registry and cannot get in
- Open the link in the registry's reply rather than signing up separately — the invitation is tied to the address it was sent to, and a new account will not find the file. Sign in →
- You are not sure how any of it works yet
- The journey is written out step by step, and the FAQ answers the questions owners actually ask — including cost, timing and who decides. How it works →
Ask us
Write to aurelith.tech@gmail.com with your vessel's name and, if it is about an application, the registry it is with. We answer during Greek working hours, and every question gets a straight answer.
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Register your ship.
Create your account, add a vessel, choose a flag. The registry's checklist comes to you.